Refund policy
Return & Refund Policy – CapyPlush
At CapyPlush, customer satisfaction is very important to us. If there is an issue with your order, we will work with you to make it right.
30-Day Policy
You have 30 days after receiving your item to request a refund or replacement.
Eligibility
To be eligible, your item must meet one of the following conditions:
-
Arrived damaged or defective
-
You received the wrong item
We currently do not accept returns for change of mind, incorrect size selection, or general preference.
How to Request a Refund or Replacement
To start a request, contact us at customerservicee321@gmail.com with:
-
Your order number
-
Clear photos of the item and packaging
-
A description of the issue
If approved, we will issue a refund to your original payment method or send a replacement item.
Damages and Issues
Please inspect your order upon delivery and notify us immediately if the product is defective, damaged, or incorrect so we can resolve the issue quickly.
Exceptions / Non-Returnable Items
-
Sale items and gift cards cannot be refunded.
-
We cannot accept returns of perishable, hazardous, or custom-made items.
Refunds
Once your request is approved, your refund will be processed within 10 business days. Please allow additional time for your bank or card issuer to post the funds.
If more than 15 business days have passed since your refund was approved, please contact us at customerservicee321@gmail.com